Frequently Asked Questions
To help new customers get started with our service, we have compiled a list of FAQs that will
help explain the basics, how to setup account registration and how to configure advanced features. You can
either select from the category list or use the search field below to find an answer to your question.
If you are unable to find an answer, or need additional help, please call us on: 020 8050 5141
Will there be a period of down time when my number transfers?
No, the transfer is almost instant! You can set up a new call route that sets how you want your new number to work as
soon as you submit your request so that on the day everything flows seamlessly for you. We'll email you the minute
the number is configurable with us (usually 24 hours before) & you can then enter your Dashboard > My
> Numbers & add the call routes to your new number. We're more than happy to help you get set up
so just drop
us a line or give us a call!
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