Frequently Asked Questions
To help new customers get started with our service, we have compiled a list of FAQs that will
help explain the basics, how to setup account registration and how to configure advanced features. You can
either select from the category list or use the search field below to find an answer to your question.
If you are unable to find an answer, or need additional help, please call us on: 020 8050 5141
How do I put my Virgin Media Hitron CGNv4 router into Modem mode?
To put a Virgin Media Business router (hereafter referred to as Hitron) into Modem mode, you can follow the link from Virgin Media's website below:
How do I put my Virgin Media Hitron router into modem mode
The alternative way if you unsure is to contact Virgin themselves, in which their staff will be able to do it for you!
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